FAQ
Welcome!
We produce and sell original interior items and designer furniture!
Payment Methods
- SWIFT bank transfer (trade agreement, pro-forma invoice)
- credit card payment (Visa, MasterCard)
PROCESSING
Products are on stock or are created for order. Please contact with us to clarify the time of production.
The processing time of the order normally takes 3-5 days after payment, it depends on availability of stock (you should contact with a manager) and workload of production.
Processing time include the inspection of the product for the conformity of quality, supplementation according to the list of the standard delivery set of the corresponding product, packaging and transfer of the product to the courier for shipping.
If the product is made to order, then it will be shipped immediately after 1-3 days of control testing. Time of production may differ, on average, it may be 3-10 days, depending on the availability of all components in the warehouse, the complexity of the product, the selected shipping option, workload of production.If you have an urgent order – please kindly contact with us!Please, before placing your order, specify all your questions at the manager.
SHIPPING
Delivery is carried out in many different ways. Approximately shipment takes 3 to 25 business days to reach destination countries.
The most economical and fast shipping service is EMS, in which case delivery may take up to 14 days, but in practice no more than a week.
Cost of delivery depends on the weight of the parcel and delivery address and will be added to the cost of the product.
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.
If you haven?t received your package based on the above estimates. Please kindly contact with us.
Please Note:
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid by the recipient. Unfortunately, we have no control over these charges, nor can we predict what they may be (each country has its own customs policy). Before you place an order, you can contact the nearest customs office to clarify all the details. The shipping time does not include the time spent at the customs.
Returns and Exchanges
Procedure for warranty service:
In the case of a fault-finding you need to contact the manager who led your order. You must give him full information on the detection of faults, possible causes, and provided use of the product at the time of the fault. You must provide photo and video materials confirming the fault.
After receiving all the information manager will contact you and offer options for resolving the issue.
In all cases, the buyer is liable for transportation and repair of the product until the expert’s conclusion about the cause of the fault. If the problem is covered by warranty, the seller fully offsets the cost of repairs, including the cost of delivering the product to the seller and sending items back to the buyer.
Quality Assurance
Our products are made by professionals and meets all quality requirements. We use high-quality components and proven process technologies. That is why we give a guarantee of workmanship. After producing each product undergoes quality control – which reduces production errors to zero. Nevertheless, we are not responsible for transport companies and can not guarantee the functionality of the product after delivery. In this case, we have a program of maintenance and replacement .
